Frequently Asked Questions

1. macOS installation prompts "Unable to open 'PonyVPN'"

• Open Terminal and execute the following code

sudo xattr -r -d com.apple.quarantine /Applications/PonyVPN.app

2. Connection successful but unable to access the network?

2.1 The software shows upload traffic but no download traffic. Solution: Change the region for the official node and re-establish the certificate for the custom node on the server (for setup, refer to: Server Installation and Settings).
2.2 When opening a webpage, the website certificate prompts "Incorrect"; Solution: Same as above.